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Derry to Meath via Denmark – ‘Ireland 24’ must improve

24 November, 2008

Sinn Féin councillor Billy Leonard has said that the Ireland 24 post service must improve or "it will lose the confidence of users."

He was speaking after highlighting a case of four parcels that were posted from County Derry to County Meath. At one point all were lost and then one ended up in Denmark; it was to be brought back to Ireland via Coventry. It has now been two weeks since posting.

Leonard claims the weakest link is a company contracted by the Royal Mail to provide the service in the rest of Ireland.

He added:

"This was the worst example I have ever heard of. When An Post linked with the Royal Mail the service was straightforward. Now the new company doesn't even know of a town called Ashbourne and they are meant to be offering a service in Ireland. It is another clear example of the need for an integrated all Ireland postal service.

"These were business parcels and deadlines are vital to the operation of businesses. I can say in this case both the sender and receiver were put under considerable stress and inconvenience. Some postal operators could not even trace the boxes at various stages of the debacle.

"This service must be examined and improved. Customers who do not have their parcels delivered as per the contract should claim their entire money back. If this was to happen the message would be loud and clear and we know there would be improvements.

"This type of poor service then reflects back on local post office staff as they will lose business at a time when they need all the opportunities they can get." ENDS

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