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Sinn Féin Equality spokesperson welcomes launch of ‘Access to Air Travel’ booklet

1 July, 2009 - by Maeve McLaughlin

Sinn Féin Equality and Human Rights spokesperson Foyle MLA Martina Anderson has welcomed the launch of a new information booklet by the Consumers Council entitled ‘Access to Air Travel’

The new guide informs passengers of the type and level of assistance they are entitled to at the airport. The Consumer Council has been given the responsibility to promote this service in the North which will see them deal with enquiries and handle passenger complaints by the Department of Transport

The guide was launched by The Minister for Regional Development Conor Murphy MP, MLA at Belfast City Airport on Tuesday 30th June

Martina Anderson said

“There have been some horror stories in the press in the last few years about the way some airlines have treated disabled passengers so its very important that airlines and airports improve their level of service .Its equally important that passengers know the type and level of assistance they are entitled to at airports.

“Under European law passengers with a disability or reduced mobility have improved rights at all EU airports. Those passengers need to know that they are entitled to assistance throughout their journey, from booking their flight; check in, boarding and leaving their destination airport

The Consumer Council has produced the ‘Access to Air Travel’ guide to highlight the assistance passengers can expect and information on how to complain if something should go wrong. Passengers who feel they could benefit from assistance at the airport can get a free copy of the booklet by contacting the Consumer Council on 0800 121 6022.


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