School books company must fulfil school orders before start of new term – Crowe
Sinn Féin Education Spokesperson Seán Crowe has said he is concerned at
reports from the Consumers' Association of Ireland who have been inundated
with complaints in the past week from concerned parents who have ordered
school books from the online retailer schoolbooks.ie.
Deputy Crowe said:
significant number of parents are saying they have still to receive the
school books they ordered online and they are also experiencing trouble when
attempting to contact the company.
Earlier this week it was reported that schoolbooks.ie claimed to have employed extra
staff in order to ensure all orders would be met by next Tuesday. However
there is still uncertainty that they will meet this commitment.
Their failure to respond to their customers’ queries just days before the new school term is about to commence is placing additional pressure on parents who face the added pressure of finding the money pay for uniforms and other back to school items.
“They now need to provide the public with assurances that the delay in fulfilling orders will be rectified and that any logistical or supply problems are being dealt with.
“It is wrong that parents have been left in the dark as to whether their child will have the required books when starting school next week. Education Minister Ruairí Quinn must look into what is happening and make a statement on the matter.”