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No suitable or accessible appeals process for Tusla – McLellan

28 January, 2016


Sinn Féin TD Sandra McLellan has questioned the Minister on the complaints and appeals process in regards to Tusla. Deputy McLellan said that “there appears to be no suitable or accessible procedure of appeals to follow for those with unsatisfactory outcomes”.

Speaking in the Dáil this morning, the Cork East deputy said:

“If we look at similar models across the world, we can see evidence of good practice that could be potentially followed up here.  New Zealand, for example, publish their complaints with the aim of being transparent across the board.  This is beneficial to the general public and to those linked with different services.  While we have some databases, my understanding is that they are regional.  

“I believe the Minister stated in his reply that it is the intention to create a national database, which is extremely important.  It would allow complaints to be identified and addressed in a way that would be of benefit to all those involved.

“There appears to be no suitable or accessible procedure of appeals to follow for those with unsatisfactory outcomes.  There have been examples where outcomes of complaints were only partially upheld, or where no outcome has been stated whatsoever.  There should be sufficient processes put in place so that cases such as these do not occur.” 

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