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Navan 999 Operators forced to strike on the Eve of the Election – Tóibín

15 February, 2016


Speaking as ECAS prepare for industrial action on the 25th of February, Sinn Féin Spokesperson for Jobs, Enterprise and Innovation Peadar Tóibín TD has stated that he is deeply concerned by complaints from worker in the Emergency Call Answering Service in Navan, as run by Conduit and BT Ireland.

Deputy Tóibín said:

“I have been told by workers here that they are working in a harsh and punitive environment. One ECAS worker alleged she has been suspended from work for a total of three months without seeing even the details of the allegations against her and has no idea when she might get a hearing with which she can defend herself. 

“This is an affront to workers’ rights. The Communications Workers' Union of which she is a member is taking this matter extremely seriously and has lodged a complaint to the WRC.

 “Though the Emergency Call Answering Service (ECAS) is “one of the fastest in Europe”, workers are not only paid paid below the living wage of €11.50 per hour, they have been refused collective trade union representation.

“What is particularly alarming is that the ECAS contract is a state contract. The government has responsibility to uphold the safety and dignity of these workers. Last year I asked Labour’s Alex White whether workers who were suffering these ongoing difficulties, would be treated with respect and dignity. Labour’s Alex White flatly responded that this was not his responsibility.

“The Minister should not disregard what is clearly his responsibility and intervene immediately and ensure that all workers have their rights protected.”   

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