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Excessive call out charge by ESB Networks must be waived - Brady

20 December, 2016 - by John Brady TD


Sinn Féin TD for Wicklow/East Carlow John Brady has raised concerns at the excessive call out charges imposed by the ESB to concerned customers.

Teachta Brady said:

“Since I broke the news this morning that 27,000 ESB meters are to be replaced in what will be a huge operation for ESB Networks, I have received a number of calls from concerned householders.

“Numerous callers have told me that they have received bills that are higher than normal and on contacting ESB Networks they have been made aware of the call out charge imposed on them if their meter is found to be without fault.

“These are people who have not received one of the 27,000 letters issued by the ESB informing them of the situation.

“The ESB currently impose a call out charge of €127 which is excessive.

“Without doubt, such a charge is off putting for those who may be concerned about their meter but are unable to afford this cost especially, at this time of year.

“At this stage, it is impossible to know how many households have been affected and there may be people affected outside of the 27,000 households who have received letters.

“People that have been overcharged because of a faulty meter must be reimbursed as soon as possible; there can be no delay in rectifying this situation.

“I would call on the Energy Regulator to intervene in relation to this call out charge. It should be waived given the fact that people out there will be concerned about their meters and they will be worried about being overcharged given this situation.

“Nobody who is concerned about their meter should be charged the call out fee of €127.”

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