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Patient Survey highlights great work of healthcare workers despite crippling recruitment and retention crisis - Louise O'Reilly TD

26 November, 2018 - by Louise O'Reilly TD


Sinn Féin health spokesperson Louise O’Reilly TD has said that the results of the National Patient Experience Survey for 2018 highlight the fantastic care delivered by nurses, doctors, and other healthcare professionals in hospitals across the State despite crippling recruitment and retention crisis.

Speaking this afternoon, Teachta O’Reilly said:

“In the midst of all the crises facing the health service, a recurring point that is made by any patient who has spent time in the health service is that once you are admitted to a hospital the standard of care from nurses, doctors, and other healthcare professionals is excellent.

“Indeed, the National Patient Experience Survey published today has highlighted that.

“It recorded that 81% of respondents said that they were always treated with respect and dignity in hospitals across the State.

“When it came to care the results were similar with the average patient rating for care on the ward being 8.3 out of 10 and the average patient rating for examinations, diagnosis and treatment recorded at 8.2 out of 10.

“That this level of care is provided by staff who are under extreme pressure due to difficult working conditions brought about by a recruitment and retention crisis all across the hospital sector is even more worthy of praise.

“As with any report, there are always areas for improvement and the report highlighted that in the area of discharges patients need better care plans and information regarding how to care for themselves after leaving hospital, as well as involving their families more in their care and discharge.

“It is good to see that there were a number of areas where important improvements were delivered regarding issues raised in the 2017 report; this highlights the huge efforts made by those on the front line to address the problems recorded last year and I am sure that they will approach the issues identified in this report with similar diligence.

“I have no doubt that many of the issues reported can be adequately addressed if the recruitment and retention crisis across the health service is resolved and we have the necessary staffing levels  to spend the requisite amount of time with each patient and their family.

“Finally, the report highlights what we all know, despite the continuous attacks on those in the health service from this government, that doctors, nurses and those in our hospitals are doing fantastic work."

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