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School books company must fulfil school orders before start of new term – Crowe

25 August, 2012 - by Seán Crowe TD

Sinn Féin Education Spokesperson Seán Crowe has said he is concerned at reports from the Consumers' Association of Ireland who have been inundated with complaints in the past week from concerned parents who have ordered school books from the online retailer
Deputy Crowe said:

A significant number of parents are saying they have still to receive the school books they ordered online and they are also experiencing trouble when attempting to contact the company.

Earlier this week it was reported that claimed to have employed extra staff in order to ensure all orders would be met by next Tuesday. However there is still uncertainty that they will meet this commitment.

Their failure to respond to their customers’ queries just days before the new school term is about to commence is placing additional pressure on parents who face the added pressure of finding the money pay for uniforms and other back to school items.

“They now need to provide the public with assurances that the delay in fulfilling orders will be rectified and that any logistical or supply problems are being dealt with.

“It is wrong that parents have been left in the dark as to whether their child will have the required books when starting school next week. Education Minister Ruairí Quinn must look into what is happening and make a statement on the matter.”

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