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Eoin Ó Broin TD comments on publication of Local Authority Satisfaction Report 2018

18 July, 2018 - by Eoin Ó Broin TD

Sinn Féin Housing spokesperson Eoin Ó Broin TD has welcomed the publication of the Local Authority Satisfaction Report 2018 by the National Oversight and Audit Commission. (NOAC)

Deputy Ó Broin said: 

“I welcome the publication of this survey today by NOAC. It provides valuable insight into operation of local councils. The report surveyed residents in ten local authorities across the state including Dublin City, Dun Laoghaire-Rathdown, Fingal, South Dublin, Cork County, Limerick, Galway County, Kildare, Meath and Tipperary. 

“The results are a mixed bag. It is positive that 53% of those who responded to the survey are satisfied with their local council. However, only 27% agree they are getting good value for money. 

“Housing was identified the most common reason for contacting the local authority and again as we have seen across a range of reports from a variety of stakeholders the lack of affordable housing is the primary concern. 

“The report found that just 25% of respondents are satisfied with the affordability of housing in their area.

“It shows that the lack of affordable homes is a problem not just confined to the urban areas of Dublin.

“Overall there are positives and negatives to take from this survey. It is concerning that despite more than half of respondents stating that they are satisfied with their council, only 29% agree that council is transparent and only 37% agree that it is efficient.

“This is tallies with the fact that 26% of those who responded to the survey believe that they can influence decisions affecting their area.

“These poor perceptions of the local councils must be addressed. NOAC would like to see Local Authorities reviewing their customer service and satisfaction levels as a result of this survey. I would agree.

"Most councils are doing great work on a daily basis and this knowledge could and should be shared across very local authority.”

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